Integrated Business Systems. Specialists in Alcatel telephone systems, VoIP(Voice over IP) and structured cabling solutions
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Computer Telephony Integration
PIMphony for Alcatel OmniPCX Office is a Personal Communication Manager that links the two most widely used business tools, desktop computers and telephones, to provide a powerful, user-friendly phone assistant that manages daily phone tasks.
- You can provide your customers with a faster, more efficient service by having their contact details up on the screen as soon as your phone starts ringing. This reduces the time that your customers have to wait on the phone, which means happier customers!
On-screen Telephony
PIMphony combines a complete set of phone services that are permanently available from a PC, whatever applications may be running.
Personal Call Log
PIMphony lets you know who you called and who called you; name and/or number, answered or unanswered plus date, time and duration of the call. Includes filtering, export log, delete entries
Centralised Call Log1
With PIMphony Central Services you can receive details of missed calls even when your PC is turned off! The next time you log on the details of any missed calls will be delivered to your screen. You can simply double-click a missed call to dial them back.
Any kind of telephone
The main advantage of PIMphony’s 3rd party architecture is that there is no physical connection between your telephone and your PC. PIMphony will link with any kind of telephone (Digital, IP Touch, DECT, analogue) or can even function without a telephone at all using PIMphony IP
Automatic Updates
New PIMphony product updates can be automatically detected via the Internet and installed on your PC to ensure that the product is always up-to-date and that you benefit from the very latest features. This applies to all versions of PIMphony software; Basic, Pro or Team
PIMphony Pro & Team
These solutions offer seamless integration with a variety of Contact Managers, such as Microsoft Outlook, ACT!, Goldmine and Access. They can be configured for dialling directly from a contact card and for screen - ’popping’ a contact card on incoming calls. PIMphony Pro and Team can also access an LDAP directory on the LAN to perform dial-by-name functions.
- You can provide a personalised welcome to each and every customer as well as have all their details to hand before you even answer the call, thus saving time and avoiding the customer having to provide their details every time they call. Dialling off - screen will also speed up the outgoing call process - increasing productivity for your company.
Visual Mailbox
PIMphony allows you to manage voice messages from your PC with functions like Listen, Delete & Forward (with voice comment) to a distribution list.
Unified Messaging
PIMphony also helps make the most of Microsoft Outlook, one of the most widely used Personal Information Managers, allowing you to manage critical information, e-mail, voice mail and faxes, in one single mailbox
The Team option within Alcatel PIMphony helps operators manage call flow. The Supervision window shows the status of each user within the company (i.e. on the phone, diverted to voice mail, etc.) whilst the Assistant window displays up to 16 incoming calls with waiting time alarms.
- This feature lets you take control of your company’s calls. It improves incoming call flow and ensures that your customers are not inconvenienced by waiting too long to be answered. It also helps improve the productivity of the operator meaning that they can handle more incoming calls, which should generate more business!
Assistant window
Associated with the supervision feature, the assistant window optimises your call reception. One-step transfer is possible with supervised people, preferred correspondents of the caller; an alarm can be set on calls waiting.
Teamwork
PIMphony makes teamwork easier with the new supervision window, allowing you to define workgroups or services in the company (get a call or forward status of each person in the workgroup).
OmniPCX Office includes standard CTI interfaces
- The CSTA protocol: CSTA is an ECMA standard (European Computer Manufacturers Association), which represents a wide industry support and is the basis for switch openness;
- The TAPI interface: Microsoft TAPI is an interface running on Windows systems.
In addition to the standard 3rd party CTI architecture with an external CTI server, OmniPCX Office supports PIMphony users as well as other CTI clients. OmniPCX Office is also able to interact with an external CTI server such as Microsoft’s TAPI server or any CSTA based CTI server.
- The embedded server drastically reduces the cost of bringing CTI features into the company, meaning that more businesses can incorporate computer - based telephony into their working day, and improve the service to their customers accordingly.
PIMphony for OmniPCX Office range
| PIMphony Basic | PIMphony Pro | PIMphony Team | |
|---|---|---|---|
| Complete set of telephony features | • | • | • |
| Centralised call log | •1 | • | • |
| Contact manager integration | •2 | •2 | |
| Visual mailbox | • | • | |
| Unified messaging | •3 | •3 | |
| Access LDAP directory for dial-by-name | • | • | |
| Supervision functions | • | ||
| Assistant features | • | ||
| IP Telephony | • | • | • |
| Automated Update via the Internet | • | • | • |
1 Centralised call log available only if at least one PC on the LAN is equipped with PIMphony Pro or Team. Unless these conditions are met, the user will benefit from a local call log (active only when PIMphony is open on the PC).
2 Contact management software supported:
- Microsoft™ OutlookR 97/98, 2000 & 2002, 2003 with Business Contact Manager
- Act! 4.0/2000, 5.04 & 6.0 from Best Software, part of the Sage Group from Interact Commerce
- GoldMine 4.0, 5.0, 5.7, 6.0 & 6.5 from FrontRange Solutions
- Microsoft Access 97, 2000, 2002 & 2003
3 With Microsoft™ Outlook 97/98, 2000 & 2003
Note; IP PIMphony works with the integrated CTI server only
PIMphony Basic, Pro and Team are all available for both ’PC + phone duo’ or ’IP telephony on PC’
- Phone + PC: standard configuration
- PC users: IP configuration with optional handset or headset. Works with the integrated CTI server only
